We are based
in the UK and sell DVDs and VHS that are formatted to work here (ie. Region
2 Pal DVDs and Pal Vhs format videos). Some countries such as the USA and
Canada are unlikely to be able to play our DVDs / VHS unless they have a DVD
player which is specifically multi-region and a video player / TV which is
Pal compatible. Please check your equipments manuals, or with the manufacturer,
if in doubt.
If not in the UK / Europe please check that you will be able to play Region
2 Pal DVDs and/or Pal format Vhs before ordering. We cannot accept returns
of videos / dvds which have been tried and found to be incompatible.
Cancelling Your Order /
Returning an Unwanted item
We aim to
get all orders packed and dispatched within 1 working day of payment. Orders
can be cancelled or changed any time before the order has been sent. If you
wish to cancel an order which has already been dispatched then please notify
us of your intention to return it within 7 working days of receipt. We will
be happy to accept it back provided that it is still in it's original condition
(with any seals/packaging left intact). When you cancel, we will issue a full
refund for the price you paid for the item within 30 days.
Faulty or
damaged item
If you believe you have received a faulty item please first check for the
obvious causes (i.e. if the purchase is a video please try adjusting the tracking
and checking that your VCR does not have dirty heads). Please also check that
you are not trying to play the Vhs / DVD on a non-UK/European player. We would
recommend testing your purchase on at least one other player. Please make
a note of the fault, chapter and time and contact us to arrange a return.
All returns will be tested before replacement (if available) or refund is
sent. If a returned item is found not to be faulty we will return the item
to you and you will be liable for the postage.
Before
returning any item please follow our returns authorisation procedure by clicking
the link below and giving a brief description of the reason for return. We
will then email you with authorisation.
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